Shipping Policy (All states excluding Hawaii & Alaska)
All wholesale orders will take about 2-3 business days to process and ship. You will pay for shipping at check out. Once the order is paid, we will get your order out ASAP!
**We ship out of Southern California
Shipping Policy (Hawaii, Alaska, Canada, Guam, Puerto Rico, US Virgin Islands, or anywhere else overseas)
Once you place your order at check out, we will package your items and send you an invoice for your shipping quote. Once shipping quote is paid, we will ship your item. The reason we have this process, it's to save the customer the most amount of money possible for shipping. These areas have higher than normal shipping rates, and we are trying our best to keep the cost low for these areas.
Items Broken in Shipping
ALL items damaged in shipping will have a solution worked out for you with either a replacement or refund. We ask that you please stay patient and getting angry over email does not make your issue get processed faster. Please take a picture of the broken item and send it to firstname.lastname@example.org. We pledge to try our best to remedy all situations as fast as possible. We want you all our customers to have full confidence and trust when shopping with Stoned Genie.
Packages that are returned to sender
If your package is returned to us due to invalid address, missing apartment number or anything along those lines. You will be refunded MINUS the postage cost.